The tickets were held at the box office, and no signature, swipe or imprint. Visa, MasterCard, and American Express all list compelling evidence by reason code. ; Help Center Find answers to common questions about Midigator’s technology,. Visa Chargeback Reason Code 10. st comply, to help ensure the security of confidential cardholder information. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. Visa also overhauled its system of chargeback reason codes. According to Nilson, 56% of global card transactions were done on Visa in 2015. Visa chargeback reason codes . The shorthand description is “Transaction Not Recognized. Get your complete guide to Discover reason codes, including all the detailed information, chargeback time limits, and other important information you need. As you dive into a reason. . 3 No AuthorizationChargeback reason code 11. 3. The same is true of all chargeback reason codes. In April 2018 Visa made a major overhaul to the taxonomy and organization of chargebacks, which they now refer to instead as disputes. Card Recovery Bulletin Authorization Visa Code: 11. 2 Other Fraud – Card Present Environment 81(1) 10. It covers topics such as chargeback rights, time frames, reason codes, arbitration and compliance. 2: Canceled Recurring Transaction, is used when a cardholder claims a recurring transaction was processed illegitimately. Laundering: The merchant carried out transactions without a legitimate cardholder’s involvement. For each reason code, a definition is provided along with the merchant’s actions—or failure to act—that may have caused the chargeback, and recommendations are given for resubmitting the transaction and preventing similar chargebacks in the future. 9 is slightly narrower in scope. The reason code used to describe the dispute will determine the chargeback time limit. Counterfeit cards have long been a problem. Batch chargeback process. 7 falls under the “Processing Errors” category. 2 Declined Authorization; 11. So the company has more incentive to side with customer during cardholder. For all other transactions, the maximum amount of. Prevent chargebacks. 4846 — Incorrect Currency Code. Here’s a look at the reason codes for the same scenario from the major credit card companies: Visa: Reason Code 30 Services not provided or merchandise not received. Common Point of Purchase: Data stolen from a merchant’s system is used to make fraudulent transactions. Merchant processed transaction below floor limit without authorization. Reason codes are important to help merchants address recurring. 5: Visa Fraud Monitoring Program: 11. Each reason code has its own regulations set by the relevant card scheme. This is part of the reason Mastercard retired the code when it reshuffled its list of reason codes. Notification of Fraud. We know the reason codes and chargeback guidelines. 4, 13. This entity is known as the acquirer). You can also flip the blacklist idea on its head, though, and set up a fraud whitelist. The same is true of all chargeback reason codes. Reason Code – 10. If using any other currency than this, it should be equivalent to the specified amount. Four reason codes have modified time frames: Reason Code 10. The use of this reason code indicates that the cardholder does not recognize the transaction as it appears on their bank statement. Accidents happen, and it’s. 76 (2) 12. , all rights reserved, to be used solely for the purpose of providing Visa. This should include notation that indicates the specific reason for the chargeback. Section 7: Chargeback Reason Codes: Detailed information on the rea-son codes for the most common types of chargebacks that merchants receive . What is Visa chargeback reason code 13. Visa Chargeback Reason Codes In Effect April 2018. ” This code indicates the transaction was processed using the wrong Merchant Category Code, transaction type indicator, country or state code, or some other required field. This umbrella category can be applied to multiple specific situations, many of which had their own specific codes at one time. To help merchants understand the underlying issue of each chargeback, American Express has created specific chargeback reason codes to help business owners interpret chargebacks. It means the issuer has placed a stop or hold on a transaction. Reason Code 02: Common Point of Purchase: Account data is stolen from the card-present merchant and used with other merchants: Reason Code 03: Laundering: The merchant processed transactions that did not involve a bona fide cardholder: Reason Code 04: Excessive Chargebacks: The merchant breached predetermined chargeback. Prior to to, Mastercard’s list of reason colored was long, convoluted, and confusing; currently there been fewer than ten different reason codes relevancy to majority merchants. What is Visa chargeback reason code 71? Visa chargeback reason code 71 falls under the “Authorization” category. Again, banks should not really be using 4807. The implication is that the merchant failed to deliver the goods or services, but this reason. The chargeback process can last from one month to six months. Discover: Reason Code 4755 Non-receipts of goods or services. ACH return codes are a type of shorthand for specific information concerning the return, much like the. Pursuant to the Fair Credit Billing Act of 1974 , cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim is valid. All of Visa’s existing reason codes were condensed into four key groupings: fraud, authorization errors, processing errors, and customer disputes. Everyone has had the experience of buying. Claim. ”. Section 2: Card-Present Transactions: Requirements and best practices. . 2022 Visa Chargeback. Cardholder can dispute transaction up until Day 90 for reason code 4808 on MasterCard (see Appendix for details), Day 60 for reason codes 4801 and 4802 (see Appendix for details). Discover chargeback reason code 7030. It depends on the chargeback reason code associated with the dispute. Select a tab to see the possible. Visa’s fraud reason codes list dispute reasons from 10. Thanks for following the Chargeback Gurus blog. 2, the issuing bank has a maximum of 120 calendar days from the transaction processing date chart to dispute a claim. American Express, Discovering,. 2: Cancelled recurring transaction: VCR Dispute Reason Code 13. Even learning all the terms and rules won’t keep you. 5 Categories of Visa Chargeback Reason Codes. Either the dispute must be processed within 120 calendar days of: the transaction processing date, or. The Visa chargeback reason codes system underwent a major overhaul in April 2018 as part of their new Visa Claims Resolution. 4, 13. 3 Other Fraud – Card Present Environment 83(1) 10. The shorthand description is “Declined Authorization. A truly effective chargeback management strategy must encompass prevention as well as disputing cases of friendly fraud. Reason code 12. Removed these Discover Chargeback Codes: AL, CA, IC, IS, NC, SV, U03, UNR. Reason Code (Condition #) New Dispute Condition. 3. Visa has developed a list of best practices to be used until any new global rules go into effect. Craft a clear and. Visa is introducing changes to the chargeback process with Reason Code 10. There are a few other exceptions to the rules, though. Despite this being considered sufficient proof to reverse the chargeback, issuers occasionally rejected the claims, leaving the merchant liable for the. Additionally, the corresponding fraud report must be accurately identified as Fraud Type 4—Counterfeit, and acquirers have a representment right if the fraudCharge-back Reason Codes VISA ® 10. 6. Chargeback reason code 4853 is used to designate “Cardholder Disputes,” or disputes involving transactions that a customer claims are incorrect in some way. 2 Added chapter providing information about the DiscoverWhat is Visa chargeback reason code 13. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim is valid. Chargeback Reason Codes. The company condensed and revised its reason code list by implementing the Visa Claims Resolution initiative in 2018. Yes, Visa has provided a new list of Reason Codes and Conditions. 5 – Incorrect Amount 12 . Each of the major card brands, including Visa, Mastercard, and others, have their own system of reason codes. 4854 Cardholder Dispute—Not Elsewhere Classified (U. Because it’s so easy for customers to initiate a chargeback, retailers are bound to experience a request at. What is Visa Reason Code 11. Transaction is not eligible for Reason Code 75 (cardholder does not recognize transaction) or 83 (fraud transaction - card absent environment) 2. Visa specifies 46 reason codes under the categories of Fraud, Authorization, Point-of-Interaction Error, Consumer Disputes, and Processing Errors. Non-Receipt of Goods or Services Chargeback Reasons. 3 – Incorrect Currency 12 . Visa uses the four main categories to organize its reason codes: Authorization, Card Member Disputes (which Visa refers to as Consumer Disputes), Fraud, and Processing Errors. This code applies when a transaction was authorized, but contained incorrect or invalid data. Which is meant to know the reason for the dispute. 7 is an updated version of legacy reason code 72 (condition 2), which was phased out under the Visa Claims Resolution initiative. The most significant changes were Visa’s overhaul of their chargeback reason code list and the introduction of the Allocation and Collaboration workflows. 4859 Addendum, No-show, or ATM Dispute. Updated Visa Reason Codes. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim is valid. 1 falls under the “Consumer Disputes” category. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim is valid. Multiple fees can be attached to each claim, and they add up quickly. 1 — EMV Liability Shift Counterfeit Fraud; Visa Chargeback Reason Code 10. Mastercard Chargeback Reason Code 73: Duplicate Transaction. 2. 4846. 0 is an update to the rules for handling disputes filed under reason code 10. 5 – Misrepresentation. Fraud Blacklisting vs. Each code has a different timeline. Visa chargeback reason codes are used to categorize the reasons for a chargeback. Reason Codes Category 4: Processing Errors. Reference these when rebutting cardholder disputes at your small business. Whenever a card used in a transaction is declined, the sale should be terminated. online) purchase. 1 - Card Recovery Bulletin; 11. 3. Visa Chargeback Reason Code 13. 10. 2=1020 etc. 2 falls under the “Authorization” category. CVV2. Chargeback reason code 12. Contact Crescent Payments to help manage your chargebacks. st comply, to help ensure the security of confidential cardholder information. The code replaces Visa’s legacy reason code 41. 3 applies when a cardholder claims a charge—made in a card-present environment—was. This is now an obsolete reason code, and issuers have been instructed to use code 4808 instead. What are Amex Reason Codes? Every card network features its own list of chargeback reason codes. ” This reason code indicates that the cardholder is disputing the transaction as a duplicate charge. About Visa chargeback reason codes Reason codes are alphanumeric codes that provide the justification for granting a chargeback. With VCR regulations, the risk of breaching fraud-to-sales thresholds increases. 0 standard that they will enforce from mid April 2023. A MATCH list reason code refers only to criteria for a merchant being added to the MATCH database. There are several reasons why an issuer might decline a transaction. Understanding chargeback reason codes is one of the most essential parts of effective chargeback management. Typically, cardholders file a chargeback if they were not informed of dynamic currency conversion fees or were not given the option to complete the sale in their local currency. 1 Chargebacks A chargeback is a rules-based mechanism, with time-sensitive workflows, that enables the issuer and the acquirer to determine the financial liability of a disputed transaction. Survey data from the 2019 Chargeback Field Report found that 82% of merchants surveyed believed that the Visa Claims Resolution process had “little to no impact on chargeback management. For the time being, however, merchants should be aware that banks may still use the legacy code. A truly effective chargeback management strategy must encompass prevention as well as disputing cases of friendly fraud. compliance process depending on whether a chargeback right exists. With the overhaul of their reason code system, Visa divided reason. A list of key Visa policies for merchants is also included. 0, Visa’s goal was to create a set of requirements that, if met, would provide sufficient evidence to deny the customer’s. Visa Chargeback Reason Codes: List & Tips for Merchants REASON CODE CATEGORIES Fraud 10. [1] Sift. Free Download. 195 Acquirer Use of Message Reason Code 7627-No MAC Provided. MasterCard uses four main categories to organize its reason codes: Authorization, Card Member Disputes, Fraud, and. Section 7: Chargeback Reason Codes: Detailed information on the reason codes for the most common types of chargebacks that merchants receive . 2, and 13. Complete Guide to Visa Compelling Evidence Update CE 3. About Visa chargeback reason codes. All other reason codes are up to 120 days from the transaction date. Eliminate false positives. 2 Compliance Cases Visa Chargeback Reason Code 10. Reason codes are created by the major. There are some exceptions on the cardholder’s side, though. In these situations, a merchant’s billing descriptor is simply not recognized by the customer. Simply search for your Visa chargeback reason codes, and learn why the chargeback was issued. Which is meant to know the reason for the dispute. 2, and 13. Mastercard Chargeback Guide is a comprehensive document that explains the rules and procedures for resolving disputes between cardholders, merchants and issuers. Every chargeback has a reason code associated with it. Visa Credit Card Dispute Process. If you’re curious about the complete list of response codes for Visa and Mastercard, look no further. The deadline for a Chase Bank customer to dispute a transaction is 60 days. What is Visa chargeback reason code 12. During this process, the representative of the institution examines the reasons’ list. 4853 Cardholder Dispute. This might mean that the merchant submitted a batch of. This code applies when valid authorization for a transaction. 4: Other Fraud – Card-Absent Environment in April 2023, in an effort to lower the rate of friendly fraud. Banks should not use code 4859, but some still do. Below you will find the reason codes for the dispute events Chargeback, Request for Information (RFI), and Notification of Fraud (NOF). As a rule, “Fraud” and “Authorization” disputes enter straight into the “Pre-Arbitration” stage. Mastercard chargeback reason codes are four numerals without decimals. United States; 18167 US Highway 19 N; Clearwater, FL 33764; 877. Reason. 3 Incorrect Currency. ”. You can request a chargeback from the bank that issued the card If: The transaction was unauthorized. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim is valid. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim is valid. Reason. 2? Visa chargeback reason code 11. Then it chooses the most applicable code for a. Like all card schemes, Visa has its own list of chargeback reason codes. You can also type in any. 4870 – Chip Liability Shift. 4 is part of an updated and expanded revision of the legacy codes that indicated fraud, codes which were phased out under the Visa Claims Resolution initiative. Always ask for authorization regardless of the transaction amount. A risk department can accurately analyze what the issue is with their. Say Goodbye to Chargeback Fraud with Our Ultimate Prevention Guide. 1 is an updated version of legacy reason code 30, which was phased out under the Visa Claims Resolution initiative. 1 to 10. This alphanumeric code corresponds with the specific reason behind the chargeback, such as card-not-present fraud, incorrect currency, misrepresentation, or any other chargeback-eligible issue. Visa requires processors and banks use to this system for multiple tasks, including challenging initial chargeback results. 1st Chargeback. Visa Compelling Evidence 3. 13. 4 – Counterfeit Merchandise. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. 2, the issuing bank has a maximum of 120 calendar days from the transaction processing date chart to dispute a claim. domestic transactions, the dispute timeline can be based on one of two start dates. ©The following tables list Visa’s Reason Codes and time limits for processing a chargeback. Learn about the different chargeback reason codes and what they mean. Without 3D Secure Liability shift, it is difficult to challenge the dispute. Visa. 0. A chargeback reason code is a 2-to-4-digit alphanumeric code provided by the issuing bank involved in a chargeback, which is meant to identify the reason for the dispute. M01 Chargeback Authorization. F02. The shorthand description is “Card Recovery Bulletin or Exception File. 1 – CBK: EMV Liability Shift Counterfeit Fraud 10. the Airline cancelled the original ticket; That credit for duplicate charges was completed or multiple<br />. It is subject to change and may not include every currently known dispute reason code. The merchandise was as described or was not defective. VISA. 2 falls under the “Consumer Disputes” category. This new ruleset expands the list of compelling evidence you can use to help undo an invalid customer. 5 Removed unused Visa (60) and Discover (4580) Chargeback Codes Added Section 1. The most common Visa Reason codes include 10. Visa Fraud Monitoring Program: Authorization: 11. Visa recently shortened chargeback time limits from 45 days to 30. 1 – Other Fraud – Card Recovery Bulletin 11. The fact is, that this type of reason code is typically harder to fight than other types of chargebacks. All Rights Reserved. Blog. All the major card networks use chargeback reason codes to convey the reason for a chargeback. About Visa chargeback reason codes. MasterCard: Reason Code 4859 Services not rendered. What is Visa chargeback reason code 85? Visa chargeback reason code 85 falls under the “Consumer Disputes” category. Reduced Chargebacks: Having the option to present evidence prior to a dispute has been shown to significantly reduce the number of friendly fraud disputes and false fraud claims. The ECI value tells you what to do next in a 3DS transaction — proceed, reject the purchase, or try again. PDF 39 KB June 16, 2010. The issuer’s main limitation here is the timeframe: for Visa chargeback reason code 10. Merchant must provide proof of authorization. This may affect dispute. What follows is a quick reference guide for all the current reason codes for each of the four major credit card networks: Visa, Mastercard, American Express, and Discover. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. 4: Other fraud: Card-absent environment: VCR Dispute Reason Code 13. FR4 Immediate Chargeback Program. In general, merchants will have 30 days to respond to each phase of a Visa or Discover chargeback. 1 Chargebacks A chargeback is a rules-based mechanism, with time-sensitive workflows, that enables the issuer and the acquirer to determine the financial liability of a disputed transaction. 1 and Note on page 14 Chapters 1 and 2 Chapter 1 1. This code was phased out under the Visa Claims Resolution initiative. Chapter 1: All about chargebacks; Chapter 2: Average chargeback rates; Chapter 3: Chargeback Reason Codes Guide; Chapter 4: American Express Chargeback Reason Codes; Chapter 5: Mastercard Chargeback Reason Codes; Chapter 6: Visa Chargeback Reason Codes; Chapter 7: Chargeback responses; Chapter 8:. Reason codes. Reason code 83 represents a chargeback categorized as. Solution. Reason . Credit not processed. This process occurs strictly between the two banks. 195 Acquirer Use of Message Reason Code 7627-Face-to-Face or CAT Level 2 Transac tion. Chargeback Analyst, you can make informed decisions about which Chargebacks to dispute and how to do so successfully. This book contains the following chapters: • Visa (Pre-VCR) and MasterCard Chargeback Process • Discover Chargeback Process • American Express Chargeback Process • Visa Claims Resolution ProcessResponding to Mastercard Reason Code 4859 Chargebacks. When a chargeback is filed, a bank selects the code that best fits the reason a chargeback was filed. Issuers will not have the ability to submit lost/stolen fraud chargebacks for chip-on-chip (contact or contactless) AFD transactions. Summary of Changes, 13 December 2018About Visa chargeback reason codes. Therefore, the issuer may submit a chargeback for a Payment Transaction using the message reason code 4842 before the 30-calendar day presentment time frame normally required for this message reason code. The chargeback can be for the total transaction amount or a lesser amount. The transaction was recurring and the cardholder failed to meet the cancellation terms of the. Information included in these reports can include: Merchant information, including name, location, MCC. Visa uses a numeric scheme for its chargeback reason codes. Reason code 4863 (Cardholder Does Not Recognize) can no longer be used. Reason Code 53 re-presentments must be. This reason code is used for disputed Card Not Present (CNP) transactions without a 3D. A list of key Visa policies for merchants is also included. The chargeback process allows for cardholders to recover funds in the event of fraud or abuse. A fraud whitelist is basically the same idea, only reversed. As mentioned earlier, the given reason for a chargeback may be far different from the actual reason. As mentioned earlier, the given reason for a chargeback may be far different from the actual reason. This chargeback reason code was retired by Visa in April 2018. Nor is the situation static. Chargeback Code Chargeback Reason; 10. However, they must generally wait 15 days after the processing date before they can file a dispute on behalf of the customer. In the case where goods or services are to be delivered, Cardholders can disputeAccording to G2, Authorize. 30 (1) 13. A new representment right to provide compelling evidence for specific chargeback reason codes. Others can be levied by banks or processors. The key is finding the right partner. Explanation. The first is a catch-all for claims of fraud, while the others typically involve customer disputes over undelivered items,. American Express, Discover (and Diners Club International, which it owns) use a combination of numerals and letters. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. Card Network Reason Code Detail; VCR Dispute Reason Code 10. This chargeback occurs when merchants do not adequately provide currency information. Fraudulent TransactionsIn 2016, Mastercard chargeback reason codes were condensed and consolidated, in a restructuring that resembled Visa Compensation Resolution. When a customer who's enrolled with 3-D Secure from their bank initiates a purchase, the tool will deploy during the. 1 applies when the issuing bank receives the same transaction more than one time. Get your complete guide to Amex reason codes, including all the detailed information, chargeback time limits, and other important information you need. Each bank card network has its owner list of reason codes banks must prefer from. 1 EMV Liability Shift Counterfeit Fraud 81(3) 10. The issuer will also claw back the disputed amount from the acquirer. An ACH (Automated Clearing House) payment dispute is a situation in which one party involved in an ACH transaction raises a concern or disagreement over the legitimacy, accuracy, or authorization of the transaction. In simple terms, an Electronic Commerce Indicator (ECI) is basically a 3-D Secure response code. This reason is made visible to all parties involved. V30. Condition 13. 5 chargebacks can be caused by the merchant charging an incorrect amount, a failure to disclose potential changes in the final transaction amount, or by a cardholder committing friendly fraud. ”. The shorthand description is “Incorrect Transaction Code. 1. In the case of reason code 11. The specific decline code is meant to give a brief explanation as to why the issuer rejected the purchase. 1, which covers duplicate processing errors, and 12. Declined Authorization Authorization Visa Code: 11. Preventing & Disputing Chargeback Reason Code 10. Prior to this, Mastercard’s list of reason codes was long, convoluted, and confusing; now there are fewer than ten different reason codes relevant to most merchants. 4 – CBK: Fraudulent Transaction: No Cardholder Authorization 11. Under Visa’s previous rules, merchants could dispute a reason code 10. For American Express; For Visa; For Mastercards; Chargeback Reason Codes List for American Express Some credit card companies also include a short phrase describing the code and chargeback. Under Visa’s previous chargeback rules, merchants could contest a reason code 10. You can learn more about each one by visiting the Mastercard Chargeback Guide. Issuer Review; Allocation. 2 – CBK: Incorrect Transaction CodeMasterCard chargeback reason code 4540. Before October 1, 2019, the Visa Dispute Monitoring Program was. About Discover chargeback reason codes. Invalid Reasons for a DisputeThe chargeback reason codes were created to standardize the list of acceptable reasons a bank may submit a card chargeback or a direct debit chargeback on behalf of its customer. Regardless, merchants must respond to the given reason code. Code 12 . Now, compliance cases go through Visa Resolve Online (VROL). Reason Code 81: Fraud. For your reference, here's a list of chargeback reason codes for Visa, Mastercard, Discover, and Amex. Chargebacks. 4853 – Cardholder Dispute – Goods or Services Not Provided. Visa chargeback Reason code 85 is applied when issuing bank gets a notice from card owner that merchandise was return, but merchant hasn’t refunded, and credit hasn’t appeared on bank statement. In both instances if the Merchant wishes to withdraw from an arbitration case, Visa will charge the amount of 500. Authorization – Category 11; Processing Errors –Evidence Required. 2 Compliance CasesA transaction modifier (or modifier) represents specific circumstances associated with a card sale that change what compelling evidence is required to overturn the chargeback. S. 0 standard that has specific defense requirements for chargebacks with this reason code. 1 Quick Reference Lead. ©Full List of response codes for Visa and Mastercard. 0 initiative to update compelling evidence requirements for dispute reason code 10. 13. Chargebacks911® offers the industry’s only data-driven, fully managed solution for chargebacks. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. 2 falls under the “Processing Errors” category. Learn more about Mastercard chargeback reason codes. Visa. Chargeback Reason Codes List for Visa. 4860 Credit Not Processed. 10. This service is usually provided in exchange for a percentage of the merchant’s sales. This chargeback<br />. As part of its move to support card-not-present merchants and airlines, Visa made changes to the compelling evidence requirements for four key reason codes: Reason Code 30: Services Not Provided or Merchandise Not Received. Any Visa chargebacks submitted prior to April 15, 2018 will be handled under the previous legacy rules and timelines. Search reason codes 2. If one member believed the other violated a Visa rule when handling a chargeback, they filed a pre-compliance chargeback for compensation. The main chargeback reasons look like this: Malicious fraud. The shorthand description is “Card Recovery Bulletin. What is a reason code? 3. American Express: Reason Code C08 Goods or services not received. This code applies when a cardholder claims to have returned merchandise or cancelled services, but the credit did not appear on the cardholder’s monthly. If you prefer to view this in PDF format you can. 13. 2, it’s simple and straight-forward: The merchant attempts in any way to force, circumvent, or override a declined authorization. 10/21/14 Updated Chargeback Time Frames: Added Reason Code 05; Addendum Reason Code PM; Changed TF time frame from 120 days to 540 days. . Chargeback Reason Code 62—Counterfeit fraud pertains to the EMV liability shift.